Midwest Tungsten ships worldwide. Many orders can be shipped via United Parcel Service or Federal Express. MTS also provides postal shipment and DHL, when appropriate. Due to the weight involved in shipping tungsten, palletized shipments via truck or air may be required. We strive for the shortest possible delivery times, shipments only occur Monday through Friday. Stock items are shipped the same business day they are ordered and custom or non-stock items are shipped the business day they pass inspection. Due to the high density of tungsten, extra care must be taken to assure proper packaging to avoid damage in transit.
Midwest Tungsten offers credit terms of net 30 days to qualified purchasers. References will be requested and checked prior to extending credit. Credit terms may be withdrawn if prompt payment is not observed. MTS also accepts payment by credit card, check in advance, or bank transfer. These methods may be more appropriate for customers outside of the United States. For custom items, partial pre-payment may be requested.
Feel free to call us toll-free 1-800-626-0226, by local phone 1-630-325-1001, or use our contact form with any questions or our quotation request.
Payments
Payment via credit card, PayPal (immediate or PayLater), and Bitcoin (via OpenNode) accepted.
Shipping
All products ship from our extensive warehouse space in Willowbrook, IL within secure packaging on Monday through Friday. Orders may ship out the same business day if received by 1pm in our local time. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.
Tungsten Electrodes
Tungsten Electrodes ship via FedEx OneRate in a flat padded envelope and takes one to three business days. The flat envelopes only ship within the United States, inclusive of Hawaii, Alaska, and Puerto Rico.
Tungsten Bucking Bars
Midwest Tungsten Service bucking bars ship via FedEx and ship anywhere in the world. Shipping time and price estimates will be provided at checkout based on your provided shipping destination. If purchasing from outside the United States, import taxes duties may apply. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.
Tungsten Cubes & Spheres
Midwest Tungsten Service Cubes & Spheres ship via FedEx or the UPS and are delivered anywhere in the world. Shipping time and price estimates will be provided at checkout based on your provided shipping destination. If purchasing from outside the United States, import taxes duties may apply. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.
Returns/Refunds
All returns are subject to a maximum 25% re-stocking fee.
While all products are inspected by our quality team prior to shipment, full refunds will be issued for defective products if the product appears undamaged and is in the original packaging. Midwest Tungsten Service is not liable for return shipping.
Apparel is not eligible for return as it is made to order.
You may return some new, unopened items within 30 days of delivery for a full refund less the re-stocking fee. Midwest Tungsten Service is not liable for return shipping.
Opened or used items that cannot be re-stocked will not be refunded.
You can expect to see your refund within four weeks of shipping it to our facility; however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Address:
Midwest Tungsten Service
Returns Department
540 Executive Drive
Willowbrook, IL 60527
